2017/2018 - Berlin, DE
Working with clients to create and validate new products and services that live in the intersection between people's needs/wants and business goals.
My role: Business Design, Service Design, Design Research
Improving customer support as first step towards user & customer centricity
Creating the digital experience for a new printing solution from concept to implementation
Designing a first-class employee experience that can be consistently implemented across Biz. Units
Supporting along the road towards design-driven innovation
Designing, prototyping and validating new product solutions for internal and external users
Designing new product / service offerings for an untapped market
Drop me a line! I am always happy to chat over coffee - and cake.