2017/2018 - Berlin, DE
As Business Designer at MING Labs, I lead service design initiatives for Germany's top organisations across industries - from manufacturing to insurance.
My role: Business Design, Service Design, Design Research
Improving customer support as the first step towards user & customer centricity
Creating the digital experience for a new printing solution from concept to implementation
Designing a consisten, first-class employee onboarding experience across business units
Design, test and define the MVP of an insurance quotation tool for MunichRe in Africa
Conceptualize and validate the proposition of a recommendation service for material selection
Designing new product / service offerings for an untapped market
Drop me a line! I am always happy to chat over coffee - and cake.