2012 - Delft, NL

TU Delft

Creating a concept for hospitals that want to reduce the number of children that require anesthesia when undergoing a MRI scan

My role: Design Research & Service Design

MRI Scan

CHALLENGE

Improving the experience of children when undergoing a MRI, to avoid using anaesthesia.

Undergoing a MRI scan brings feelings of anxeaty for patients;  this is a particular stressful situation for children and their families, as anaesthesia may be required to make sure the child lays still during the procedure. 

In order to reduce the need for anaesthesia, I designed a preparation booklet for children undergoing a MRI; the goal is to provide them with enough information and encourage them to take control over their scan experience

MRI children preparation
MRI preparation booklet - Prototype

Design research to uncover the emotional journey of children undergoing an MRI.

Undergoing an MRI scan can be an anxious situation for both parents and children. By conducting interviews, hospital observations and journal studies with children, I was able to understand the different emotions that families go through when a child requires a scan.

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Pages from the journals used during the research phase
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Interviews with children and parents

Mapping the patient journey revealed how an exciting adventured turns into fear and frustration.

With the input from research it was possible to map the step-by-step experience as perceived by children and their parents. A key finding was that despite the potential result of the exam, the perception of having an MRI often starts as an exciting adventure for children.

However, as the exam day comes closer, they turn into fear and frustration due to lack of knowledge and unfamiliarity with the procedure. On the other hand, when the scan is completed, children feel proud of themselves and share the event with others. 

Journey-02
A workshop with stakeholders validating the service vision

A preparation booklet to enable children to prepare for the procedure and tailor their MRI experience

As a result, I designed a preparation booklet that children and parents can use to learn about the MRI and prepare for it step by step. The booklet could be given by the doctor or sent home by the hospital after confirming the MRI appointment.

It provides information regarding the procedure, which gives children a sense of control and familiarity. It also promotes them to bring their own objects to make the experience more personal, and gives them tools to express their feelings to the medical staff who can then provide better care. 

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MRI booklet testing
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Prototype and testing

Selected work

Maria Hock work
MING Labs - Business & Service Design, Research
philips_hospital
Philips - Service Design, UX Design 
Biosense_Interview
Biosense Technologies - Service Design, Research 

Want to know more?

Drop me a line! I am always happy to chat over coffee - and cake.

mhocki@gmail.com

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Maria Hock - 2019