STUDYING AT: TU Delft - Delft, NL - 2012
MY ROLE: User Research, Service Design
Undergoing a MRI scan brings feelings of anxeaty for patients; this is a particular stressful situation for children and their families, as anaesthesia may be required to make sure the child lays still during the procedure.
As a student challenge, I was set to improbve the children's experience when going to an MRI scan. The goal was to reduce the need for anaesthesia when possible.
Undergoing an MRI scan can be an anxious situation for both parents and children. By conducting interviews, hospital observations and journal studies with children, I was able to understand the different emotions that families go through when a child requires a scan.
With the input from research it was possible to map the step-by-step experience as perceived by children and their parents. A key finding was that despite the potential result of the exam, the perception of having an MRI often starts as an exciting adventure for children.
However, as the exam day comes closer, they turn into fear and frustration due to lack of knowledge and unfamiliarity with the procedure. On the other hand, when the scan is completed, children feel proud of themselves and share the event with others.
As a result, I designed a preparation booklet that children and parents can use to learn about the MRI and prepare for it step by step. The booklet could be given by the doctor or sent home by the hospital after confirming the MRI appointment.
It provides information regarding the procedure, which gives children a sense of control and familiarity. It also promotes them to bring their own objects to make the experience more personal, and gives them tools to express their feelings to the medical staff who can then provide better care.