User Research, Strategy, UX Design
2019 - 2021, Berlin DE
N26 is a mobile bank with over 7 million customers. The company is set to revolutionise the industry by creating a bank people love to use. Through a web interface and mobile app, N26 offers a range of features for different financial needs, like day to day payments, international transfers, budgeting, splitting the bill, insurances and more.
As a senior researcher, I led studies for teams that focused on European markets and Premium accounts. The role combined hands-on qual and quant research with stakeholder management, roadmap planning, team capacity allocation and coaching.
Details of my work are confidential. This is a glimpse of what I did.
I worked as part of different initiatives to understand customers, prospects and markets, and use those learnings to define a mid-term product vision as well as detailed team roadmaps.
This included coordinating and contributing to cross-domain studies to break down organisational silos and identify overarching insights.
A portion of my role focused on expanding research reach and impact. This included facilitating workshops with other departments (ie. procurement), and seting up trainings, templates and guidance to enable non-researchers to own and conduct a few types of studies.