I'm a research lead with 10+ years of experience conducting research and designing products across the healthcare, financial, and mobility sectors. Having worked both in-house and as a consultant, I'm familiar with collaborating in a variety of organizational environments. Over the past two years, I have managed and mentored fellow researchers, and assisted companies to enhance their research practice.
Scroll down to learn more about how I approach challenges.
I specialize in qualitative research, but have experience with a wide range of research methods throughout the product or service life cycle - from ethnographic research to interviews, surveys, and remote usability testing.
Why mixing methods? - Selecting the right combination of research methods to tackle a challenge results in well-rounded customer understanding, ultimately leading to more confident decision making.
"Making sense of chaos". Finding connections, filtering, and prioritizing insights is the most valuable moment of all.
I translate raw research data into tangible artifacts like product principles, diagrams, customer journeys, stories, mockups, or prototypes. These help decipher and identify the most critical pieces of information, and are powerful tools to align stakeholders, support decision making, and communicate insights to the wider organization.
I work side by side with business owners, designers, developers, and data analysts to bring new products, services, or features to market, as well as to iterate and improve existing ones.
My focus lays in conceptualizing solutions grounded in research findings, and iteratively crafting detailed interactions and experiences.